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Frequently Asked Questions (FAQ)

  1. Are online courses more or less demanding than on-campus courses?
  2. Do I need to be online at a specific time and day to participate in my class?
  3. Do I need to buy any textbooks or other course materials?
  4. How do I contact my instructor if I have a question?
  5. How do I submit my homework?
  6. What would a typical day in the life be for me as an online student?
  7. How do I get my grade for the course?

Are online courses more or less demanding than on-campus courses?

Online classes are just as demanding as their bricks-and-mortar counterparts. However, it frequently takes more self-discipline to succeed in an online learning environment where there is no required physical attendance. You also need to be comfortable with certain computer skills such as using a computer, sending/receiving email, downloading software, and using the Internet. Just like in a traditional class, you have to be on top of your studies. You still have to read the textbook and/or other class reading material; you still have to follow a syllabus, hand in your assignments on time and do well on any quizzes or exams you may need to take.

Do I need to be online at a specific time and day to participate in my class?

Most professors establish the schedule of participation at the start of class. Some classes will use chat, video conferencing or phone conferencing, which requires participating at a specific time and day. In some cases, these sessions are mandatory and in others, they are not. It is generally recommended that you log in four to five times a week for an online course, but that can be done at times that are convenient for you.

Do I need to buy any textbooks or other course materials?

As an online learning student, your course may require you to purchase certain course materials, such as a textbook or course-related booklets. The types of materials you will need are determined by the instructor and depend on the course. You may need to order only one type of item or a combination of two or three.

How do I contact my instructor if I have a question?

You can always send a message to your instructor within the virtual classroom. Your instructor will usually post a phone number and an email address where he/she can be reached in case you need to contact him/her privately.

How do I submit my homework?

The methods used to submit homework assignments will vary from course to course. Some professors will require you to submit assignments directly to a secure, online mailbox or to the professor's personal email address. Other professors may require you to take exams under the supervision of a proctor, either on campus or near where you live.

What would be a typical day in the life be for me as an online student?

As an online student, you would log in to your online course at a time during the day that is convenient for you. There might be an ongoing online discussion taking place that you want to reply to before the end of the day or a homework assignment you have just completed and want to post to the electronic mailbox for the professor to read. Since deadlines for assignments are set by the professor, you also might take this opportunity to check the course outline or schedule to find out what other course-related activities are coming up; there may be a scheduled chat session or video/phone conference in the next few days, or you may need to view a class lecture for the next assignment. Just as every classroom differs slightly, so does the virtual classroom experience. Different courses will use different types of course materials and internet technologies.

How do I get my grade for the course?

The Office of the Registrar will mail you a final grade report approximately one week after the end of the academic term. You can also access your grades online through the “Student Information System/SIS” with your AUBiH student account.

Admissions Common Questions

  1. Is AUBiH an accredited university?
  2. Is there any distinction between an online degree and one earned by coming to campus?
  3. Do I need to apply for admission to take online courses at AUBiH?
  4. Whom can I contact if I want an admission packet mailed to me?
  5. Who can help me decide if a program or course of study is right for me?
  6. Can I apply for admission online?
  7. If I am applying for admission, where do I submit my academic transcripts?

Is AUBiH an accredited university?

AUBiH is accredited in the US, BiH, EU and Turkey.

Is there any distinction between an online degree and one earned by coming to campus?

No. Since the same department offers the degree on-campus, there is no distinction from a degree earned online. The same course numbers, objectives, rigorous workload and faculty are used for both online and traditional courses.

Do I need to apply for admission to take online courses at AUBiH?

Most academic programs allow you to take some courses without being officially admitted to the program. Students are considered non-matriculated if they have not been admitted to an academic program. Most departments set a limit on the number of credits you can take without being officially admitted into a degree program. An Academic Advisor can inform you about the courses that are available to you as a non-matriculated student and discuss any future plans you may have for applying to a degree program.

Who can I contact if I want an admission packet mailed to me?

You can fill out an online request form, or call AUBiH Student Services through 00 387 33 849 700, 00 387 35 321 050.

Who can help me decide if a program or course of study is right for me?

AUBiH can assist with initial course and program selection. You can contact us at info@aubih.edu, or call us at 00 387 33 849 700, 00 387 35 321 050. Academic Advisors are also available for all online learning programs. They can provide you information about academic policies, procedures, requirements, evaluate transfer credits and help you select the right course to complete your program.

Can I apply for admission online?

Yes. Application Forms are available to download online.

If I am applying for admission, where do I submit my academic transcripts?

You may be asked to send an unofficial copy of your transcripts directly to your academic advisor so he can evaluate transfer credits and assist you with course selection. However, an official copy of your transcript must be sent to the Admissions Office along with your admission application. Send your transcripts, or direct any questions you may have on sending your transcripts, to:

  1. American University in Bosnia and Herzegovina
  2. Trg solidarnosti 10
  3. 71 000 Sarajevo
  4. Bosnia and Herzegovina
  5. Tel: 00 387 33 849 700
  6. Main Fax: 00 387 33 849 749
  7. Email: info@aubih.edu

American University in Bosnia and Herzegovina Mije Keroševića Guje 3 75000 Tuzla Tel: 00 387 35 321 050 Fax: 00 387 35 340 100 Email: info@aubih.edu

Computer and Software Information Common Questions

  1. Will I need special software to participate in online courses?
  2. How do I access my courses?
  3. How do I get an AUBiH computer account if I am a brand-new student?
  4. What is my AUBiH email and how do I check it?

Will I need special software to participate in online courses?

Online courses use a web-based system called LMS (Learning Management System), which does not require any installation. Certain courses will require additional software based on what is taught and the professor's requirements.

How do I access LMS?

Our LMS is located at: online.aubih.edu and will be accessed with your AUBiH Student Account, on any browser (Chrome is recommended).

How do I get an AUBiH Student Account if I am a brand new-student?

You will receive an account activation email from our IT Department when one of the following conditions is met: you are an incoming full-time AUBiH student who has paid a tuition deposit, or you are a part-time undergraduate or graduate student not enrolled in a program at AUBiH but you have registered for a course, or you are an online learning student who has registered for a course.

What is my AUBiH email and how do I check it?

AUBiH provides an e-mail address and account for all students, faculty and staff. This e-mail account is created when you receive an AUBiH computer account.

Course and Academic Calendar Common Questions

  1. Where can I find a list of upcoming course offerings?
  2. When does registration begin for each semester?
  3. When do courses begin and end?
  4. Is there an annual schedule of courses so I can plan ahead in my degree program?

Where can I find a list of upcoming course offerings?

The American University in Bosnia and Herzegovina web page will have the most up-to-date listing of the upcoming semester courses and their open/closed status.

When does registration begin for each semester?

The specific dates for registration are determined by your year level. Refer to Admission services for specific registration dates and times.

When do courses begin and end?

AUBiH is now on the semester calendar system with primary semesters of fall and spring with a winter intercession and a summer mini-session. Semesters are 15 weeks in length. You can confirm specific dates via our official Academic Calendar online.

Is there an annual schedule of courses so I can plan ahead in my degree program?

Yes. Annual online course offerings are available at www.aubih.edu. Course offerings can and do change so it is useful to check with an academic advisor before you make definite plans for your own schedule.

Exam Common Questions

  1. How do I take exams?

How do I take exams?

If a professor decides to assess you in the form of an exam, he/she may choose to use an online exam, a take-home exam or a proctored exam. Online exams are timed exams administered through a special online testing system. A proctored exam requires that you make arrangements with a testing service or professional individual in your area to administer the exam.

Financial Costs Common Questions

  1. How much do courses cost?
  2. As an online learning student, am I eligible for financial aid?
  3. How much do course materials cost?

How much do courses cost?

Tuition is based on the number of course credit hours are take and your student status (graduate, undergraduate, etc.). Student Financial Services will inform and provide you with a detailed list of fees for each program or course in which you are enrolled.

As an online learning student, am I eligible for financial aid?

Yes. To be considered eligible, you must be matriculated in a program and registered for at least six course credit hours. Applications for aid are available online on the website. You can also contact us at 00 387 33 849 700, 00 387 35 321 050 or by email: info@aubih.edu

How much do course materials cost?

The expense of course materials is included in the tuition fee and there are no additional expenses.

Required Visits to Campus Common Questions

  1. Are there times when I need to be on-campus?
  2. If a lab-based course is required, how are those requirements completed?

Are there times when I need to be on-campus?

Most programs can be completed entirely through online study.

If a lab–based course is required, how are those requirements completed?

Consult the program coordinator regarding the schedule of required campus visits as needed.

What to Expect When Taking Online Classes

While students may find an online class to be as enriching as a traditional class setting, they also find the time commitment can be greater. Participating in online discussions often takes longer than classroom discussions. Typing a thought can be more time-consuming than saying it, and since everyone can comment on any given issue, there are typically more contributions to absorb. You should expect to:

  1. Participate fully in the class. Participation is essential to determine progress as you have to log in, post comments and complete assignments required by the instructor. However, the days and times you are online for class are entirely up to you.
  2. Spend a substantial amount of time studying-between 10 to 15 hours per week.
  3. Get support from faculty and technical staff.

Tips for a Successful Online Learning Experience

To gain the most from your online classes, be sure to do the following:

  1. Become familiar with your technology and our online classroom before your first course starts. AUBiH uses whiteboard. Visit the IT Department to get more information on technology use.
  2. Prepare for your course ahead of time: register early, read the syllabus and order your textbooks.
  3. Set aside time to study. Log in frequently to obtain class information, participate with fellow students in threaded discussions, collaborate on projects and complete assignments on time.
  4. Maintain contact with your instructor. Ask questions when you are not sure of something and if you are having technical difficulties.